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FAQ

FAQ

Thank you for browsing in whiterose.my
Below are some FAQ with answers :

  1. How do I order from whiterose.my
  2. What are the payment alternatives for my order?
  3. What are the terms of our delivery services?
  4. What are the areas that we cover in our delivery services?
  5. Where can I send my gifts to?
  6. What are the outstation delivery charges?
  7. Which part of Klang valley constitutes "Free Delivery Zone" and Additional Charges?
  8. Which major town in other STATES contitutes " Free Delivery Zone" & Additional Charges ?
1. How do I order from whiterose.my?

You just browse through our product and choose a gift and order by :

  1. Ordering through our online order form, or
  2. Printing out our Fax order form, filling it and fax it to us at 603-56332778
2. What are the payment alternatives for my order?

We currently provide alternative methods for your convenience:

  1. We accept payment Visa or Master card from all major banks.
  2. You can pay by cash at our shop.
  3. Direct Bank-In / Online Fund Transfer(maybank2U)
  4. ATM transfer
  5. Please let us know once you had T/T the payment to us either by sms/ email / call.
    Call or SMS: +6012-6167199 Email: info@whiterose.my

Account Holder : White Rose Florist
Bank : Maybank Berhad
Account Number : 5122 2221 6094

Account Holder : Fong Siew Mooi
Bank : Public Bank
Account Number : 4435 000 728

Account Holder : Fong Siew Mooi
Bank : Ambank
Account Number : 128-002-001068-9

3. What are the terms of our delivery services?

Delivery Area
We cover most of the major areas in Klang Valley. (Please note that some of our covered areas required additional delivery charges).
We also provide delivery service throughout Malaysia via our wide network of affiliated florists.
(CAN WE HAVE A SECTION WHERE CUSTOMERS CAN TICK WHICH DELIVERY TIME THEY WOULD LIKE EG BEFORE 9AM, 12PM, 5PM?)

Order Cut Off Time 

We strongly encourage you to place your orders as early as possible because orders are produced and delivered on a First-In First (unless Special Requests are received and agreed upon by white rose florist)

  • For orders received before 2:00 PM (Monday
 
 
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